Terms and Conditions

Information

  • All patients are required to provide contact details; including address, telephone and email in order to secure an appointment.
  • All clients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.
  • All information will be treated as confidential and protected in accordance with Data Protection legislation
  • Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.
  • You may choose to remove yourself from our mailing list at any time, by unsubscribing.

New Patient – Telephone Consultation

Whilst telephone consultations are discouraged, we acknowledge some circumstances when this service may be helpful; particularly for our patients who will be travelling long distance. New patients, seeking advice from a practitioner in a telephone discussion, require a diary appointment of 30 minutes. Patients must call the clinic at the time agreed.

Appointments

  • Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.

 

  • Laser Skin Care Clinic operates a 24 hour cancellation policy.
  • Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.
  • Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy.
  • New patients are seen for consultation and assessment; treatment is not recommended on the first visit, to allow adequate cooling off period, but may be provided if the patient and practitioner deem suitable.

 

Children

We do not treat children or young adults under the age of 18 without prior arrangement.

Please do not bring children to the clinic unless they are old enough to be left unsupervised.

Children will not be allowed to accompany you into the treatment rooms.

 

Payment

  • Consultations with the doctor is complimentary.
  • Payment is taken, in full or in 2 instalments for packages at the time of treatment.
  • The clinic accepts cash, or major debit and credit cards.
  • A discretionary deposit will be taken for some treatments and in some circumstances

 

Refunds

 

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;

  • consultation and assessment
  • provision of information and advice
  • safe treatment with evidence based products
  • follow up appointments and aftercare advice and support as appropriate

 

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

 

All packages and treatments are non-refundable but can transfer to any other treatment or Packages.

If a client fails to arrive for their appointment, or provides less than 24 hours working notice of cancellation, the session will be deducted from course of package or they have to pay £20 for the single session.

 

 

Feedback

 

Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website.

 

Complaints

If you have a complaint please inform us as soon as possible. An appointment will be made for you to be seen.